Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@truesourcemarket.com. Please note that returns will need to be sent to the following address: 45 Bramalea Road,  Brampton,  Suite, 208-471, L6T 2W4 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@truesourcemarket.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refunds

Once your return is approved, refunds will be issued to the original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with clear photos of the issue. We will review and resolve the matter promptly.

Non-Returnable Items

For hygiene and safety reasons, personal care, beauty products, and used items are non-returnable, unless they arrive damaged or defective.

Contact

For all return or refund requests, please contact us at:

info@truesourcemarket.com

Damaged or Incorrect Items:

If you receive a damaged or wrong item, please contact us within 7 days of delivery with photos, and we will resolve it promptly.

Contact:

For all return requests, email us at Info@truesourcemarket.com